As part of their commitment to addressing homelessness, the City of Seattle, King County, and All Home commissioned the National Innovation Service (formerly Future Laboratories) to analyze system architecture through policy, customer and provider experiences, and make recommendations for revised system architecture oriented toward equity and impact.

Marc Dones
Senior Lead, Equitable Systems

Marc serves as the Senior Lead for Equitable Systems at Future Laboratories. Marc’s work focuses on transforming service delivery systems to better care for vulnerable populations. Previously, Marc has served as the Director of SPARC (Supporting Partnerships for Anti-Racist Communities) where they helped transform the national conversation around homelessness to include a racial equity lens. Prior to that Marc worked at the Massachusetts Executive Office of Health and Human Services designing and implementing program and policy responses for youth violence, youth experiencing homelessness, and LGBTQ communities facing health inequities.

Marc holds a degree in Psychiatric Anthropology and believes that most things are possible.

Marshall Buxton
Senior Design Researcher

Marshall is a researcher, entrepreneur, and strategist with a breadth of experience defining and building new products. For the work in Seattle, Marshall coordinates and implements a participatory design process for community lead workshops. Before joining the Labs team, he was a part of an innovation incubator at Salesforce, researching and building new products that will help people navigate the future of work. Marshall is dedicated to surfacing insights and relaying human needs. He has an MSc in Social and Cultural Psychology from the London School of Economics and a BA from NYU focused on the development of people and products.

Brittani Manzo
Senior Policy Advisor

Brittani is an expert in policy improvement and cross-system collaboration. She comes to Future Laboratories from the U.S. Interagency Council on Homelessness where she led federal efforts to address the intersection of the opioid crisis and homelessness, reform policy and technical assistance efforts to better meet the needs of survivors of domestic violence. At USICH she crafted the agency’s racial equity framework for communities. Brittani has also worked on Israeli-Palestinian peacebuilding at the U.S. Institute of Peace. She holds an MA in Conflict Resolution from Georgetown and a BA in Journalism and Middle Eastern and Islamic Studies from NYU.

Andrew Strong
Special Assistant

Andrew is an artist and designer with professional experience in project management and education. At Future Laboratories, Andrew supports the Department of Systems Transformation in its day-to-day operating and supports a wide range of functions including policy analysis, design, and strategy. Andrew has previously held coordination roles at startups in California and a leadership role at the Birdsell Project in South Bend, Indiana. Andrew has an MS in Design and Urban Ecologies from Parsons School of Design and a BA in Environmental Studies - Studio Art from Whitman College.

Abigail Fradkin
Policy Analyst

Abigail is experienced in working directly with clients, designing, building, and managing programs, and advising on policy in the non-profit and public sectors. Her expertise is in workforce and economic development, financial inclusion, and immigration and refugee resettlement in the United States. Most recently, Abigail managed a portfolio of financial education and capital access programs serving several thousand low-income New Yorkers for NYC’s public economic development agency. She has a BA in Government from Harvard.

Celine Ta
Associate Policy Analyst

Celine Ta is a researcher and designer excited about addressing societal issues on a systemic level. At Future Labs, she bridges social science research and design processes to frame research on economic insecurity and the psychology of public space. She earned a B.S. at Olin College of Engineering.

Liam Nicoll
Associate Policy Analyst

Liam is serving as an Associate Policy Analyst. Liam focuses on equitable and shared decision making in health interventions, utilizing experience evaluating physician biases as an American Cancer Society Fellow. Liam has worked on refugee integration in Jordan, researched post-war reconstruction in Syria and Germany, and conducted historiographic research on opioid addiction in New Haven, CT. Liam holds a BA in Government and Arabic from Bowdoin College.

Jack Wilkinson
Digital Strategist

Jack Wilkinson is a systems strategist and design futurist with a degree in Psychology from Duke University and a masters in Transdisciplinary Design from Parsons School of Design. His practice is rooted in speculation as a means to empower imagination to radically transform systems. He has worked with award winning speculative designers Dunne & Raby as well as the Extrapolation Factory. He has consulted companies including Weight Watchers, Facebook, NASA, and ID2020 at the United Nations. He teaches design research, sustainable business strategy and systems-thinking at Parsons School of Design. Outside of his work in design, Jack is also an avid traveller, a trained chef and occasionally moonlights as a stand-up comic.

Chris Frank
Principal Software Engineer

Chris is a technologist, developer, and designer who loves people, computers, and the places they overlap. He comes to the Lab from The Future Project, where he served for five years as Director of Software Engineering. Before that, he was the Design Technologist at ALLDAYEVERYDAY, where he built some of the internet’s early responsive web apps, for clients like Nike, Tumblr, The International Olympic Committee, and The Standard. Chris holds a BA in Philosophy from New York University.

Tahnee Pantig
Interaction Designer

Tahnee leads interaction design at Future Laboratories. Formerly at, she worked with the financial health team to create digital tools to help low-income Americans improve their livelihoods. An artist at her core, Tahnee loves to blend mediums and experiences—her approach to her work is to bring all of the disparate experiences of her past and mash them up to make something new. She is fascinated by the ways individual identity and built environments shape human behavior, curiosities which led her to pursue a bachelor’s degree in Urban Geography from McGill University and a master’s from the School of Visual Arts’ Products of Design program.

Lucinda Hearn
Creative Strategist

Lucinda Hearn is a creative strategist, writer and music maker. She holds a B. Creative Industries (QUT), and a Master of Arts Research (also QUT), where she explored using short-form storytelling modes to engage audiences with long-form works, via musical sculpture dead-drops. Lucinda is obsessed the intersection of arts, tech and social innovation. She has worked with the likes of Red Bull Music Academy, The Australian Ballet, Conde Nast, The Australian Government, and ICC Sydney to bring ideas to life that sit at that intersection: from web apps and mobile game to animated infographics, micro video and pop songs. She has won multiple awards for her work, including a 2017 Webby for Best Health Mobile App, and an AIMIA Grand Prix Prize for digital excellence.

Rivianna Hyatt
Youth Homelessness Programs Specialist

Rivianna reads, writes, and speaks on youth collaboration and consumer engagement in the movement to end homelessness. She is a founding member of the National Youth Forum on Homelessness and currently works at True Colors Fund as a Program Officer. Previously, she provided technical assistance to communities across the country on how to collaborate meaningfully with young people experiencing homelessness. Before that, she did outreach and positive youth development work at the Youth Center on Highland, part of the Los Angeles LGBT Center. She is a Theater & Economics graduate of Mills College, makes a lot of art, and currently resides in New York.

Azia Ruff
Community Empowerment Specialist

Azia works on the quality and access to homelessness intervention resources in King County and to uplift solutions from her community. She strives to work through the framework of co-creative partnership grounded in transparency, personal responsibility and openness to see the truth of the matter. With a critical race gender analysis, Azia works first and foremost to restore power to those it has been wrongly taken from. In heavy task of “fixing a broken system,” it is of utmost importance to her that fun and joy are weaved into the fabric of the lives these systems touch.

In 2017 she co-led King County in their 100 Day Challenge to End Youth Homelessness and became a YHDP Youth Action Board member, making her a decision maker in the local homelessness system. Since then she was accepted as a member of the National Forum on Youth Homelessness. She also served as an Advisory Group Member of the Pearl Jam Home Shows Project this summer, and is currently working as an Intern Project Associate for the Home Project.

When she’s not working on systems change, Azia studies Natural Law and is on her way to becoming a licensed tattoo artist. She loves long walks and even longer naps.

Jay Hasbrouck
Research Advisor

Jay Hasbrouck is an anthropologist, strategist, and Founder of Filament Insight & Innovation. He develops and leads initiatives that infuse innovation and design processes with awareness of cultural contexts and customer needs. National and global-scale projects have taken him to Mexico, Egypt, Germany, South Korea, Brazil, Japan, Malaysia, China, and the United States for clients in technology, healthcare, government, sustainability, and home care. Jay holds a Ph.D. in Social Anthropology and M.A. in Visual Anthropology, both from the University of Southern California. Positions at IDEO and Intel have informed his perspective along the way.

Hannah Roodman

Hannah Roodman is an independent producer and experience Designer. Previously, she served as the Managing Director for HUMAN, an award-winning, social-impact agency for two years, where I produced films and campaigns for extraordinary clients, including: The Malala Fund, Alicia Keys’ Foundation, The UN, Barclays, and more.

Her work focuses on designing story-driven experiences and environments fueled by audience participation.

Sydney Henriques-Payne
Chief of Staff

Sydney Henriques-Payne is an organizational strategy and human capital professional with an interest in helping organizations and individuals succeed through strategic goal setting, strong operations and high-quality human capital practices. She currently serves as the Chief of Staff at The Future Project and Future Laboratories. Before this, Sydney was the Sr. Director, Talent and Organizational Development at Education Pioneers. There, she oversaw national recruitment across 9 cities and supported a portfolio of teams as a Human Resources Business Partner (HRBP) and Executive Coach. With a background in change management, Sydney has experience managing system, structure and staffing transitions at local and state education agencies, including DC Public Schools and the New Jersey Department of Education. Sydney holds a MS from The Johns Hopkins University as well as a BA in English and Communications-Rhetoric and a Certificate in Community and Corporate Relations from the University of Pittsburgh.

Amiko Glasford
SVP, Operations

Amiko is an entrepreneurial operations executive focused on transforming Future Laboratories into the best place to work on earth, and creating and operationalizing the workplace of the future. She is currently a Senior Vice President of Operations at Future Laboratories where she oversees finance, IT, legal, facilities, organizational planning, and HR/benefits. Prior to Future Labs, Amiko was the Chief Operating Officer of a financial technology startup where she was responsible for the operational, financial, and business planning activities of the company. She was also responsible for implementing and managing the technology development at the company. Previously, she worked in real estate private equity at The Carlyle Group and JPMorgan, where she was responsible for optimizing the financial and operational performance of commercial real estate assets. Amiko earned an MBA from Harvard Business School and a BA in Political Science from Harvard College.